Question 1

Where are you located?

Accepted Answer

The address is 1717 Philo Rd., Suite 15a in Urbana and is located inside Sunnycrest Center.  GPS is confusing, but parking is located behind McDonalds and my office is towards the center of the Sunnycrest building, North of Planet Fitness.  I don't have any signage outside, but there is a green 'Country Insurance' sign above the main entrance - you'll enter through the doors directly under that sign (in front of a stop sign).  I'm just a few steps straight ahead once you're inside.

Question 2

Is there parking available?

Accepted Answer

Yes, there is plenty of free parking directly in front of the building.

Question 3

Are there restrooms available?

Accepted Answer

Yes, there are accessible restrooms on site.  They tend to stay locked so you would just need to obtain the key from me.

Question 4

Is the space wheelchair friendly?

Accepted Answer

The space itself and restrooms are accessible.  The exterior doors unfortunately are not the most wheelchair friendly but as your therapist, I am most definitely available to assist as needed.

Question 5

What are your hours of operation?

Accepted Answer

Vital Flow operates by appointment only, generally Tuesdays - Saturdays.  If you don't see a time that works for you when booking online, please feel free to reach out and perhaps I may still be able to accommodate your request.

Question 6

How do I schedule a massage online?

Accepted Answer

When you select 'Online Booking' at the top of the page, it will take you to a list of services you can choose from.  Once you've chosen a service, you will be given days and times to choose from.  After submitting your appointment request, you will receive a confirmation email. Please feel free to reach out if you have any trouble with the online system.  Phone: (217) 766-4828 / Email: amy@vitalflowcu.com

Question 7

What is the best way to reach out with a question or to schedule an appointment?

Accepted Answer

If you have a question, feel free to email me at amy@vitalflowcu.com. (amy@vitalflowcu.com.) I can also be reached by phone at (217) 766.4828.  The easiest way to schedule an appointment is online, however you can also email, call, or text me with preferred days/times and I'll do my best to accomodate.

Question 8

Are there forms to complete?

Accepted Answer

As a Licensed Massage Therapist, I am required to have consent before I initiate services.  I would also like to know more about you!  The information you provide on my Intake & Consent Form allows me to gain insight into what is going on for you and how I can best be of help.  You may provide as much or as little personal information as you wish.

For those ages 17 and under receiving my services, I also require consent from a parent or guardian.    
 
These forms can be found under the ‘FAQ' drop-down menu where it says ‘Forms & Policies’.  Both forms are online and clients are emailed with a link to the form(s) once their appointment day approaches.

Question 9

How should I prepare for my first session?

Accepted Answer

Before your first session, you will be sent an online intake & consent form that your therapist will email, unless you're unable to recieve email, in which case you will simply fill it out when you arrive for your appointment.  It is recommended that you hydrate well the day leading up to your massage.  Be sure to use the restroom beforehand if you feel like that might be an issue.  There are restrooms onsight.  And, remember to breathe and slow down as you make your way to your appointment.  We want to calm the nervous system to reap the healing benefits of massage, not stress it out.  I allow time in my day for you to make the time in your busy day... please don't rush on my account!

Question 10

What can I expect once I arrive for my massage?

Accepted Answer

When you arrive, you will be greeted by your massage therapist, Amy.  Since you will have already shared much of your information on the intake form prior to your session, we will briefly go over any areas of concern, giving you an opportunity to discuss things further, if needed, and ask questions.  Once the initial consultation is over, you will be given the opportunity to use the restroom and your therapist will then step out of the room so that you can disrobe down to your comfort level and lay down on the table under the sheets. 
 
During sessions, clients are always draped appropriately with a sheet and an optional blanket, so you may remove clothing to a level you are comfortable with knowing you will be covered to keep you modest. 
 
Organic, fragrance-free, hypoallergenic massage gel is applied to the skin during massage, unless a client chooses to keep their clothing on.
 
Unlike some places, you can expect to receive whatever you paid for in full.  In other words, when you pay for a 60-minute massage, it will always be at least 60-minutes (or even a bit longer).
 
You can also expect to enjoy your massage in peace and quiet.  One of the ways our bodies heal is by quieting the mind which means conversation isn't necessarily encouraged but is supported if that's what makes you most comfortable.  However, your therapist is committed to helping you let go of the thoughts that tend to run non-stop with the aid of soothing background sounds and music.

Question 11

What if I need to cancel?

Accepted Answer

For last minute cancellations, it is preferred that you text me at (217) 766.4828.  I am more likely to see your message right away that way.  You can also email me at amy@vitalflowcu.com (amy@vitalflowcu.com)to indicate your need to cancel.  While my policy is such that I reserve the right to charge up to the full rate of a missed session for cancellations made with less than 24-hours notice, I understand emergencies come up and people get sick.  I appreciate clients who stay home when they are unwell, rather than spreading it around, and to prevent exacerbating any symptoms with massage, as well.

If you made your appointment online, you can cancel it through the website anytime.  When it's a last minute cancellation (less than 24-hours), I do request you also let me know directly.

Question 12

How long should I wait to have a massage if I test positive for Covid-19?

Accepted Answer

Those recovering with mild symptoms become low risk around 10 days after falling ill.  For those with a more critical response, recovery can take 3-6 weeks.  Please trust your body and consult your medical health providers if there are concerns.  Generally speaking, however, if you aren't showing symptoms or testing positive, you should be safe to receive massage after 10 days of contracting Covid-19.

Question 13

Do you support the LGBTQ+ community?

Accepted Answer

1000+%!!!  I am available to discuss any concerns or insecurities a person may have.  This is a judgement free zone!!

Question 14

Do you accept insurance?

Accepted Answer

Not at this time.  For those who find that the regular service rates fall outside of their budget, Vital Flow does offer affordable rates through the 'Wellness For All' fund that anyone may apply for.  You can find more information on the 'Wellness For All' page.

Question 15

What are some of the benefits of massage?

Accepted Answer

Massage increases circulation by encouraging blood to be distributed throughout the body.  It also helps lymph, which is involved with our immune system, move across nodes where it goes to be filtered out and recirculated.  Because of its ability to calm the central nervous system, massage can help improve sleep and aid in repair to the CNS.  This is also why it can be helpful to those dealing with symptoms of trauma and other stress and anxiety related conditions. 
 
In addition, massage helps break up adhesions which is scar tissue that develops from repetetive activity or injury and is made of dense fibrous tissue within a muscle.  These fibers fuse together, limiting movement and often creating pain and/or weakness.  As a result, other problems or injuries may begin to arise, including nutritional deficiencies or imbalances, infection causing inflammation, and other inflammatory conditions like arthritis or age-related diseases.  Because everything in the body is connected, dysfunction in one area often leads to pain or dysfunction elsewhere in the body leading to chronic conditions that can by harder to treat.  Massage helps prevent problelms from becoming too chronic to deal with without needing to rely on more invasive interventions.

Question 16

I'm interested in hoop lessons.  What do I need to know about that?

Accepted Answer

Hoop lessons are scheduled by appointment.  You and your coach will discuss a time that works best.  Lessons are about an hour long. 
 
There can be flexibility on the location of lessons - all we need is enough space where we won't bother anyone.  If an indoor space is required, the common area of Sunnycrest Center is available.
 
Hula hoops and music are provided.  All you need to bring is yourself and perhaps your own water bottle to stay hydrated.  Be sure to dress comfortably and where supportive shoes - unless opting for bare feet like me.  : )  
 
Consider inviting a friend to join and you'll save some money but double the fun!

Question 17

I noticed you partner with Allerton Park & Retreat Center.  What is that about?

Accepted Answer

For guests staying at Allerton Park & Retreat Center in Monticello, they can now request massages through Vital Flow!  Sessions can take place in the guests room or sometimes a separate room can be arranged.  Rates increase slightly and some services are unavailable.  Sessions are scheduled and paid for directly through Vital Flow.

licensed massage & hoop dance therapy

Frequently Asked Questions

Amy Wyatt

1717 Philo Rd. Suite 15a Urbana, IL 61802
(Sunnycrest Center)

By Appointment Only

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Vital Flow Partners

Monticello, IL

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