top of page
Frequently Asked Questions

Trying something new can be intimidating, so I hope to put you at ease as much as I can. 

Have a question that didn't get answered here? Feel free to contact me and I will be in touch soon!

  • Where are you located?
    The address is 1717 Philo Rd., Suite 15a in Urbana, inside SunnyCrest Center. The building is situated behind McDonald's and Walgreens. My space is North of Planet Fitness, towards the center of the building. Clients can enter through a set of main doors located directly in front of a stop sign situated between the parking lot and building.
  • Is there parking available?
    Yes, there is plenty of free parking right next to the building.
  • Are there restrooms available?
    Yes, there are accessible restrooms on site. They tend to stay locked so you would just need to obtain the key from me if that is the case.
  • Is the space wheelchair friendly?
    The space itself is accessible; the exterior doors unfortunately are not the most wheelchair friendly but as your therapist, I am most definitely available to assist in and out as needed.
  • What are your hours of operation?
    Vital Flow operates by appointment only, generally Wednesdays - Saturdays. If you wish to schedule an appointment, you can do so online or feel free to send me a text or email indicating a preferred day and time and I will do my best to accomodate. Phone: (217) 766.4828 / Email: amy@vitalflowcu.com
  • How do I schedule a massage online?
    When you select 'Online Booking' at the top of the page, it will take you to a list of services you can choose from. Once you've chosen a service, you will be given days and times to choose from. After submitting your appointment request, you will receive a confirmation email. Please feel free to reach out if you have any trouble with the online system. Phone: (217) 766-4828 / Email: amy@vitalflowcu.com
  • What is the best way to reach out with a question or to schedule an appointment?
    If you have a question, feel free to email me at amy@vitalflowcu.com. I can also be reached by phone at (217) 766.4828. The easiest way to schedule an appointment is online, however you can also text, call, or email me with preferred days/times and I'll do my best to accomodate.
  • Are there forms to complete?
    As a Licensed Massage Therapist, I am required to have consent before I initiate services. I would also like to know more about you! The information you provide on the intake form allows me to gain insight into what is going on for you and how I can best be of help. You may provide as much or as little personal information as you prefer. For those ages 17 and under receiving my services, I also require consent from a parent or guardian. These forms can be found under the ‘FAQ' drop-down menu where it says ‘Forms & Policies’. Both forms are online and clients are emailed with a link to the form(s) once the appointment day approaches.
  • How should I prepare for my first session?
    Before your first session, you will be sent an online intake & consent form that your therapist will email, unless you're unable to recieve email, in which case you will simply fill it out when you arrive for your appointment. It is recommended that you hydrate well the day leading up to your massage. Be sure to use the restroom beforehand if you feel like that might be an issue. There are restrooms onsight. And, remember to breathe and slow down as you make your way to your appointment. We want to calm the nervous system to reap the healing benefits of massage, not stress it out. I allow time in my day for you to make the time in your busy day... please don't rush on my account!
  • What can I expect once I arrive for my massage?
    When you arrive, you will be greeted by your therapist, Amy. Since you will have already shared much of your information on the intake form prior to your session, your therapist will briefly go over any areas of concern, giving you an opportunity to discuss things further, if needed, and ask questions. Once the initial consultation is over, you will be given the opportunity to use the restroom and then your therapist will step out of the room so that you can disrobe down to your comfort level and lay down on the table. During sessions, clients are draped appropriately with a sheet and blanket so you may remove clothing to a level you are comfortable with knowing you will not be exposed. Organic, fragrance-free, hypoallergenic massage gel is applied to the skin during massage. Unlike certain other places that offer massage, you can expect to receive whatever you paid for in full. In other words, when you pay for a 60 minute massage, it will always be at least 60 minutes (or even a bit longer). You can also expect to enjoy your massage in peace and quiet. One of the ways our bodies heal is by getting the mind to shut off which cannot happen with endless conversation. At Vital Flow, your therapist is committed to helping you let yourself let go with the aid of soothing background sounds and music.
  • What if I need to cancel?
    For last minute cancellations, it is preferred that you text me at (217) 766.4828. I am more likely to see your message right away that way. You can also email me at amy@vitalflowcu.com to indicate your need to cancel. While my policy is such that I reserve the right to charge for cancellataions made with less than 24 hours notice, I undertsand things happen and people get sick. I appreciate clients who stay home when they are unwell, rather than spread it around. Best not to exacerbate any symptoms with massage either. If you made your appointment online, you can cancel it through the website, as well.
  • How long should I wait to have a massage if I test positive for Covid-19?
    Those recovering with mild symptoms become low risk around 10 days after falling ill. For those with a more critical response, recovery can take 3-6 weeks. Please trust your body and consult your medical health providers if there are concerns. Generally speaking, however, if you aren't showing symptoms or testing positive, you should be safe to receive massage after 10 days of contracting Covid-19.
  • Do you support the LGBTQ+ community?
    1000+%!!! I am available to discuss any concerns or insecurities a person may have. This is a judgement free zone!!
  • Do you accept insurance?
    Not at this time. For those who find that the regular service rates fall outside of their budget, Vital Flow does offer affordable rates through the 'Wellness For All' fund that anyone may apply for. You can find more information on the 'Wellness For All' page.
  • What are some of the benefits of massage?
    Massage increases circulation by encouraging blood to be distributed throughout the body. It also helps lymph, which is involved with our immune system, move across nodes where it goes to be filtered out and recirculated. Because of its ability to calm the central nervous system, massage can help improve sleep and aid in repair to the CNS. This is also why it can be helpful to those dealing with symptoms of trauma and other stress and anxiety related conditions. In addition, massage helps break up adhesions which is scar tissue that develops from repetetive activity or injury and is made of dense fibrous tissue within a muscle. These fibers fuse together, limiting movement and often creating pain and/or weakness. As a result, other problems or injuries may begin to arise, including nutritional deficiencies or imbalances, infection causing inflammation, and other inflammatory conditions like arthritis or age-related diseases. Because everything in the body is connected, dysfunction in one area often leads to pain or dysfunction elsewhere in the body leading to chronic conditions that can by harder to treat. Massage helps prevent problelms from becoming too chronic to deal with without needing to rely on more invasive interventions.
  • I'm interested in hoop lessons. What do I need to know about that?
    Hoop lessons are scheduled by appointment. You and your coach will discuss a time that works best. Lessons are about an hour long. There can be flexibility on the location of lessons - all we need is enough space where we won't bother anyone. If an indoor space is required, the common area of SunnyCrest Center is available. Hula hoops and music are provided. All you need to bring is yourself and perhaps your own water to stay hydrated. Be sure to dress comfortably and where supportive shoes - unless opting for bare feet like me. : ) Consider inviting a friend to join and you'll save some money but double the fun!
  • I noticed you partner with Allerton Park & Retreat Center. What is that about?
    For guests staying at Allerton Park & Retreat Center in Monticello, they can now request massages through Vital Flow! Sessions can take place in the guests room or sometimes a separate room can be arranged. Rates increase slightly and some services are unavailable. Sessions are scheduled and paid for directly through me.
  • I am interested in a membership. How does that work?
    When you sign up for a membership, you have your choice of subscribing to receive either one or two 60-minute sessions each month, or either one or two 90-minute sessions each month, saving you money each time. You may elect to sign up online so that your credit card information is connected and you will be charged automatically every month. If you ever need to pause or cancel your membership, you may do so at anytime. You can also pay in person each month at the member rate. Memberships include discounts on other services and add-ons like essential oil, cold and hot stones. As a member, you can also purchase gift cards at the member rate. Massage sessions that aren't used any given month can be rolled over or gifted to someone else. Membership packages can be found under the 'Flow Membership' tab at the top of this page. What are you waiting for?!
bottom of page